Extremely disappointed with my experience with Manha Foods.
I ordered some spices and the parcel was sent via DHL. Unfortunately, DHL did not deliver the package and advised me to contact the sender, Manha Foods, to resolve the issue.
I have now been chasing Manha Foods for over a week, contacting them numerous times, and I am still no closer to getting this resolved. The communication has been extremely poor. Replies are few and far between, and when I do receive a response from Rishard, I am given promises that unfortunately have not resulted in any actual resolution.
I have also tried calling their number, but it goes straight to voicemail, making it incredibly difficult to speak to anyone and get proper assistance.
I completely understand that delivery problems can happen and that DHL is a separate company. However, once the issue was brought to Manha Foods’ attention, I expected the sender to take responsibility for helping resolve it. Instead, I have spent over a week repeatedly chasing for updates with no satisfactory outcome.
This has been a very frustrating and disappointing experience. The lack of communication, follow-up and customer support is extremely unprofessional.
I am simply asking for the issue with my order to be resolved. I hope Manha Foods takes this feedback seriously and improves the way they deal with customers when something goes wrong.
